Guest Communication & 24/7 Support for Airbnb Hosts in Switzerland | Alpinekeys

At Alpinekeys, we understand that great communication is at the heart of every 5-star guest experience. Our Guest Communication & 24/7 Support service is designed to take the stress off property owners by managing every interaction with your guests — before, during, and after their stay.

We provide professional, friendly, and timely communication, ensuring your guests feel welcomed, informed, and cared for at all times. Whether you have a property in Zurich, Lucerne, Bern, or beyond, Alpinekeys handles it all — so you can focus on earning income without lifting a finger.

Why Choose Alpinekeys for Guest Communication?

✅ 24/7 Availability
Guests may have questions or needs at any time of day or night. Our team is on hand 24/7 to provide quick, helpful responses, giving guests peace of mind and preventing issues before they escalate.

✅ Professional, Friendly Service
We represent you and your property with the utmost professionalism. Our hospitality-trained team ensures every guest interaction reflects the high standards you want your Airbnb to be known for.

✅ Pre-Stay, During Stay & Post-Stay Care
From answering booking inquiries and sending check-in instructions, to helping during the stay and following up for reviews, we manage communication at every stage.

✅ Boost Your Reviews & Ratings
Consistent, thoughtful communication is a key factor in earning 5-star reviews. Our service helps you maintain Superhost status and attract more bookings.

✅ Multilingual Support Available
We cater to international guests with multilingual communication, creating a smooth experience for visitors from around the world.

What Our Guest Communication Service Covers

• Responding promptly to all booking inquiries

• Handling booking confirmations and pre-arrival messages

• Sending check-in instructions and house rules

• Answering guest questions during the stay

• Assisting with any issues or special requests

• Coordinating check-out details and reminders

• Following up for reviews and feedback

The Alpinekeys Difference

When you trust Alpinekeys with your guest communication, you gain a reliable partner who cares about your guests as much as you do. Our Swiss values of precision, reliability, and hospitality shine through in every message we send. We help create memorable stays that keep your guests happy — and keep your property booked.

Get in Touch

📞 Contact Alpinekeys today to learn how our 24/7 guest communication service can help you succeed as an Airbnb host.

📍 Zurichstrasse 24, 8607 Aathal Seegräben, Switzerland
📧 info@alpinekeys.com | 📱 +41 78 747 15 14